terms and conditions | Third Phase Media

Welcome to Third Phase Media. These Terms and Conditions ("Terms") govern your use of our website and any services, content, or materials provided by us. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our site or services.

1. About Third Phase Media

Third Phase Media is a creative production company based in Ontario, Canada. We offer photography, video production, and digital media services tailored to businesses and individuals.

2. Use of the Website

You agree to use our website for lawful purposes only and in a way that does not infringe on the rights of others or restrict their use of the site.

You may not:

Attempt to gain unauthorized access to our systems
Use the site for fraudulent or misleading purposes
Distribute malicious software, spam, or harmful content
Copy or reuse any content without permission

We reserve the right to suspend or terminate access to our website at our discretion, without notice, if we believe you are violating these Terms.

3. Intellectual Property

All content on this website—including text, graphics, logos, images, video reels, and branding—is the intellectual property of Third Phase Media unless otherwise stated. You may not use, reproduce, or distribute any content without written permission.

4. Services and Pricing

We offer a variety of creative services, which are subject to individual service agreements or contracts. Pricing for retainers or one-off projects will be clearly outlined in your custom proposal.

All quotes and invoices are provided in Canadian Dollars (CAD) unless otherwise noted.

We reserve the right to change our pricing, packages, or service offerings at any time. However, we will honor any signed agreements made prior to those changes.

5. Payment Terms

Payment terms are defined in your specific service agreement or invoice. Unless otherwise stated:

A deposit may be required to begin work
Final payment is due upon project completion or on a monthly retainer basis

6. Cancellations and Refunds

Retainer services are typically billed monthly and may be cancelled with written notice before the next billing cycle. One-time projects that are cancelled after work has begun may be subject to partial charges based on work completed to date.

Deposits for video shoots or scheduled production days are non-refundable once dates are confirmed, unless otherwise agreed upon in writing.

7. Limitation of Liability

While we strive to deliver high-quality, professional content and a smooth user experience on our website, we do not guarantee the site will always be error-free or available.

To the fullest extent permitted by law, Third Phase Media shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services.

8. Third-Party Links

Our website may include links to third-party websites or embedded content (such as social media feeds or video platforms). We are not responsible for the content, privacy practices, or terms of use on those external sites.

9. Privacy

Your use of this site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Refund and Cancellation Policy

Retainer Services

Our monthly retainers are billed at the start of each month.

You may cancel your retainer at any time with written notice.
Cancellations must be submitted at least 5 business days before the next billing cycle to avoid charges.
We do not offer partial or prorated refunds for unused services once work has begun.

We’re committed to resolving any service concerns—please contact us if you’re unhappy with a deliverable.

One-Time Projects (Video/Photography)

A non-refundable deposit (typically 25–50%) is required to book your project.
Cancellations made 7 or more days before a scheduled shoot may be eligible for a partial refund, excluding the deposit.
Cancellations within 7 days of the shoot are non-refundable.
We will attempt to reschedule your project, but rescheduling is subject to availability and may involve additional fees.

Project Completion

Once final assets are delivered and approved, no refunds will be issued.
If you’re not satisfied, you may request revisions within 5 business days of delivery (within the scope outlined in your agreement).

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts located in Ontario.

12. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Continued use of the website after changes constitutes your acceptance of the new Terms.